Privacy Policy

This Privacy Policy explains how Pernovora ("we", "us", or "our"), an AI technology company, collects, uses, and protects information when you use our website and services at pernovora.com.

1. Information We Collect

We may collect the following categories of information:

• Account information — such as email address, name, and authentication credentials when you create an account.
• Usage data — such as feature usage, AI Credit consumption, device type, browser type, and IP address.
• API call records — including request metadata, timestamps, and usage metrics related to private AI model inference.
• Content you provide — such as prompts, conversation context, and configuration settings submitted to our AI systems.
• Payment information — processed by our third-party payment providers. We do not store full payment card numbers on our servers.

2. How We Use Information

We use collected information to:

• Provide, operate, and improve our private AI models and intelligent conversation systems
• Process transactions and manage AI Credit balances
• Authenticate users and secure accounts
• Respond to support requests and communicate service updates
• Analyze usage to improve reliability and product quality
• Comply with legal obligations

3. AI Processing and Model Training

Content you submit may be processed by our infrastructure to generate responses and operate the service. We do not use your customer content to train third-party foundation models. Where subprocessors are used for inference, they process data solely to deliver the requested output under contractual confidentiality obligations.

4. Data Storage and Security

We store data on secure cloud infrastructure and implement reasonable technical and organizational measures to protect information. No method of transmission or storage is 100% secure. We retain account and usage data for as long as your account is active or as needed to provide the service, resolve disputes, enforce agreements, and meet legal requirements.

5. Third-Party Services

We may share information with service providers that help us operate the product (hosting, analytics, payments, AI inference), with authorities when required by law, or with a successor entity in connection with a merger, acquisition, or asset sale. We do not sell your personal information.

6. Cookie Policy

We may use cookies and similar technologies for authentication, preferences, and analytics. You can control cookies through your browser settings.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data, or to object to certain processing. To exercise these rights, contact us at the email below.

8. Children's Privacy

Pernovora is not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the effective date.

10. Contact Us

For privacy questions or requests, contact us at jiamin4770@gmail.com.